Shipping & Delivery

Last Updated: October 10, 2026

Thank you for shopping with Sevieil.

This Shipping & Delivery Policy explains our shipping charges, order processing procedures, estimated delivery times, and other important delivery information.

Our store is operated by Zhijiang Puhuan Technology Co., Ltd.

1. International Shipping

Sevieil offers international shipping to supported destinations worldwide.

Shipping availability depends on destination restrictions, local regulations, and carrier service coverage.

If we cannot deliver to the address provided, we will contact you regarding available alternatives or arrange an appropriate cancellation and refund.

2. Shipping Rates

Our standard shipping charges are:

Order Value (USD)	Standard Shipping
USD 0.00–39.99	USD 5.99
USD 40.00 or more	FREE

The applicable shipping cost will be displayed at checkout before payment is completed.

3. Order Processing Time

Orders typically require 1–3 business days for processing and preparation before shipment.

Processing time is separate from delivery time.

Business days generally exclude weekends and public holidays.

4. Estimated Delivery Times

Estimated delivery times after shipment are:

Destination	Estimated Transit Time
United States	7–15 business days
Europe	7–15 business days
Other countries and regions	15–30 business days

Please note: These timeframes are estimates and not guaranteed delivery dates.

Delivery may be affected by customs clearance, transportation delays, carrier operations, severe weather, holidays, incorrect address information, or other events outside our reasonable control.

Applicable consumer rights relating to delayed or undelivered orders remain unaffected.

5. Shipping Origin and Fulfillment

We use fulfillment arrangements in different regions around the world.

Orders may be dispatched from different warehouse or fulfillment locations depending on:

• Current product inventory.

• Destination country or region.

• Available shipping routes.

• Logistics and fulfillment arrangements.

We aim to select an appropriate available fulfillment location to support efficient delivery.

An order may therefore ship from a country different from the customer's country of residence.

6. Order Tracking

When tracking details are available, customers will receive shipment information through the email address provided during checkout.

Tracking updates may take time to appear after a package has been handed to the carrier.

If you need assistance with tracking, contact support@sevieil.com and include your order number.

7. Customs Duties, Taxes, and Import Fees

International shipments may be subject to import duties, taxes, or customs-related charges depending on the destination country and the applicable shipping arrangement.

Whether such charges are included in the order total depends on the information presented at checkout and the applicable legal requirements.

Where additional import charges may be payable by the recipient, we will disclose the applicable shipping terms as required by law.

We recommend reviewing your order total and applicable delivery information before confirming your purchase.

8. Incorrect or Incomplete Delivery Addresses

Customers should provide an accurate and complete shipping address during checkout.

If you notice an address error, please contact us as soon as possible.

We will attempt to assist with corrections before dispatch. Address changes may not be possible after a package has entered the carrier network.

Delivery issues will be assessed based on the circumstances and applicable consumer protection laws.

9. Delayed or Missing Orders

If your package is significantly delayed, has not arrived within a reasonable period, or appears to be missing, please contact us.

Email: support@sevieil.com

Please provide your order number and available tracking details.

We will review the shipment information and contact the relevant fulfillment or delivery provider where appropriate.

If an order cannot be delivered, we will provide a suitable solution in accordance with applicable law, which may include replacement or refund.

10. Damaged Packages or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact support@sevieil.com as soon as reasonably possible.

Include the order number and supporting photos if available.

We will review the issue and arrange an appropriate resolution.

Please refer to our Return & Refund Policy for further details.

11. Order Cancellation

If you need to cancel an order, please contact us promptly.

We will attempt to process cancellations before dispatch. If an order has already shipped, the applicable return process may apply.

Statutory cancellation rights remain unaffected.

12. Contact Information

Store: Sevieil

Legal Business Name: Zhijiang Puhuan Technology Co., Ltd.

Customer Support Email: support@sevieil.com

Phone: +86 13926332186

Registered Address:

Workstation 16-0232, Room 1105, E-commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majiadian Subdistrict, Zhijiang City, Hubei Province, China

Website: https://sevieil.com