FAQs
Frequently Asked Questions
1. What does Sevieil sell?
Sevieil offers surface care and restoration products designed for routine household use.
2. Where do you ship from?
We operate with warehouses in different regions around the world. Orders are shipped from the nearest available warehouse depending on product inventory and logistics arrangements.
3. Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over USD 40.
For orders between USD 0 and USD 39.99, a standard shipping fee of USD 5.99 applies.
4. How long does order processing take?
Orders usually require 1–3 business days for processing and preparation before shipment.
5. How long does delivery take?
Estimated delivery times are:
- United States and Europe: 7–15 business days
- Other countries/regions: 15–30 business days
Please note that shipping times are estimates and may vary depending on customs, carrier delays, local delivery conditions, holidays, or other unforeseen circumstances.
6. Do you provide tracking information?
Yes. Once your order has been shipped, you will receive tracking information by email when available.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us at support@sevieil.com as soon as possible. We will do our best to assist you. Once an order has been processed or shipped, changes or cancellations may no longer be possible.
8. What if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and provide your order number and clear photos of the item and packaging. We will review the case and provide an appropriate solution.
9. What is your return policy?
We accept returns of eligible items within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.
10. How can I contact customer support?
You can contact us at:
Email: support@sevieil.com
Phone: +86 13926332186