Return & Refund Policy

Last Updated: October 10, 2026

At Sevieil, we want customers to shop with confidence and understand their rights regarding returns, refunds, cancellations, and defective products.

This policy applies to eligible purchases made through https://sevieil.com.

Sevieil is operated by Zhijiang Puhuan Technology Co., Ltd.

1. Our 30-Day Return Policy

We offer a voluntary 30-day return period for eligible products.

Customers may request a return within 30 calendar days after receiving their order.

For a standard change-of-mind return under this voluntary policy, the product should:

  • Be unused and in its original condition.

  • Include the original components and accessories.

  • Be returned with its original packaging where reasonably possible.

  • Be accompanied by proof of purchase or an identifiable order number.

This voluntary return policy is separate from, and does not limit, any mandatory consumer rights provided by applicable law.

2. How to Request a Return

To request a return, please contact:

Email: support@sevieil.com

Include:

  • Your order number.

  • The name or email address associated with your order.

  • The item you wish to return.

  • The reason for the return, if you wish to provide one.

  • Photos where relevant to a damaged or defective product claim.

We will review your request and provide return instructions.

Please contact us before shipping an item back, as the appropriate return location may differ from the original shipping location.

Our registered company address is not automatically our returns processing address.

3. Return Shipping Costs

For voluntary change-of-mind returns outside any applicable statutory withdrawal rights, customers are generally responsible for return shipping costs unless we agree otherwise.

Where an item is defective, damaged, incorrect, or otherwise does not conform to the purchase agreement, we will arrange an appropriate solution, including return shipping at our expense where required by applicable law.

Any applicable statutory rights to reimbursement of original standard delivery charges will be respected.

4. Damaged, Defective, or Incorrect Products

If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

We may request supporting information, such as photographs, to help investigate the issue.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of the product.

  • Repair, where appropriate.

  • A price reduction.

  • A full or partial refund.

We will not require customers to waive mandatory consumer protection rights.

5. European and UK Consumer Withdrawal Rights

Where applicable, consumers in the European Union, European Economic Area, and United Kingdom generally have a statutory right to withdraw from qualifying distance purchases within 14 calendar days after receiving the goods, without giving a reason.

To exercise this right, customers must inform us of their decision to withdraw within the applicable period by sending a clear statement to support@sevieil.com.

Customers should return the goods within the legally prescribed timeframe after informing us of their withdrawal.

For qualifying statutory withdrawals:

  • We will refund the amount required by applicable law, including eligible original standard delivery charges.

  • Customers may be responsible for direct return shipping costs where permitted by law and properly disclosed before purchase.

  • Refunds will be processed within the applicable legal deadline, generally within 14 days after we are informed of the withdrawal.

  • Where permitted, we may withhold reimbursement until we receive the returned goods or evidence that the goods have been sent back.

  • Any deduction for handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods will be made only as permitted by law.

Statutory exceptions apply only where legally valid.

These rights are independent of our voluntary 30-day return policy.

6. Refund Processing

After receiving and evaluating an eligible voluntary return, we will notify you of the refund decision.

Approved refunds will be issued through the original payment method unless another method is agreed upon and permitted by law.

Refund processing will be handled promptly and within applicable legal deadlines.

The time required for funds to appear in your account may vary depending on the bank or payment provider.

For returns under mandatory statutory withdrawal rights, the applicable legal reimbursement deadlines will take precedence.

7. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, contact support@sevieil.com.

We will review the situation and, where appropriate, arrange a replacement or another legally required remedy.

Availability of replacement products may depend on current inventory and shipping coverage.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to accommodate cancellation requests before dispatch.

If the order has already shipped, the relevant return or statutory withdrawal procedures may apply.

Where an order is validly cancelled before dispatch, any payment already collected will be refunded in accordance with applicable law.

9. Orders That Are Not Delivered

If your order is lost, cannot be delivered, or has not arrived within the legally required or agreed delivery period, please contact us.

We will investigate and provide an appropriate remedy in accordance with applicable consumer protection laws.

10. Important Information

Please note that:

  • Returns must follow the instructions provided by our support team, without restricting statutory rights.

  • You should retain proof of shipment when returning products.

  • Statutory rights relating to faulty, unsafe, or misdescribed goods are not limited by the voluntary 30-day return period.

  • Nothing in this policy excludes or restricts rights that cannot legally be waived.

11. Contact Us

For returns, refunds, cancellations, or other after-sales assistance, please contact:

Store Name: Sevieil

Legal Business Name: Zhijiang Puhuan Technology Co., Ltd.

Email: support@sevieil.com

Phone: +86 13926332186

Registered Business Address:

Workstation 16-0232, Room 1105, E-commerce Industrial Park, Building 1, No. 28-1 Donghu Avenue, Majiadian Subdistrict, Zhijiang City, Hubei Province, China

Website: https://sevieil.com